Customer Experience Support for Creators, Coaches and Consultants

Is your current customer experience falling short of expectations?

Does your onboarding process feel chaotic and disjointed?

Is it becoming impossible to keep your courses relevant and up-to-date?

You’re in the right place!

Let me handle the details of your customer experience so you can do what you do best – creating content for your customers.

I’ve helped Creators, Coaches and Consultants deliver hundreds of programs and I can help you too!

We’ll transform your existing online course, program or membership into a polished, streamlined, impactful customer experience for your customers.

▼▼▼ Ready to get started? Check out my services below! ▼▼▼

Onboarding Process

Launching a course or membership is exciting, but what happens after?

A well-designed onboarding process is the key to turning excited buyers into engaged customers who love your program and stick with it until the finish line.

I’ll design and create an automated onboarding experience that will:

Set the tone for a positive brand experience.
Build anticipation for what’s to come.
Provide clear guidance on how to access and succeed in the course or community.

Let’s create an unforgettable first impression that will set your customers’ up for success and an exceptional, stress-free experience!

Investment starts at $800.

Course Audit

Does your course feel disjointed and chaotic?

It can be so frustrating wrestling with disorganized content, confusing flows, and tech hurdles.

My comprehensive course audit will bring clarity to the chaos!

You receive:

A comprehensive review of your content, design, student feedback and technology.
Detailed, actionable feedback on strengths, weaknesses, and areas for improvement.
Specific recommendations for optimizing your course for ease of delivery and maximum impact.
30 days of unlimited email support after the audit.
Discounted rates to implement any recommended course revisions or updates.

Let’s create an organized, streamline, stress-free customer experience and learning environment for your students!

Investment starts at $1,000.

Online Community Management & Engagement

We’ll create a lively, engaged community that nurtures your customers, amplifies your brand, and turns your customers into lifelong advocates.

You receive:

Create your automated, engaging onboarding process to encourage participation and engagement.
Configure one platform (e.g., Facebook Group, Mighty Networks) with clear branding and welcoming message OR complete a comprehensive community audit and implement all agreed upon revisions and updates.
Post 2-3 engaging prompts or discussion topics per week to drive interaction.
Craft your strategic plan to drive repeat sells and referrals through your online community.
Analyze customer feedback and comments to recommend improvements to your content and delivery.
Nurture and engage with your online community to foster interaction and encourage peer-to-peer interaction.
Provide monthly summary of engagement metrics.

When you choose to invest in your community management, your business transitions from an everyday brand to a human brand — one that cares deeply about their customers and their success.

Investment starts at $500 per month for minimum of 3 months.

Comprehensive Customer Experience Support

Do you lead high-touch, immersive on-line learning programs or memberships and it has just become too much to manage on your own?

Let me be your support partner for the entire duration of your program to manage your customer experience, from onboarding to graduation.

As your support partner I will:

Create your automated, engaging onboarding process.
Complete a comprehensive audit and implement all agreed upon revisions and updates.
Provide ongoing support throughout your program’s duration via email and online forums, ensuring your customers never feel lost or alone.
Craft your strategic communication plan that will keep your customers connected and motivated.
Analyze customer feedback and use it to continuously improve your content and delivery.
Nurture and engage with your online community to foster interaction and encourage peer-to-peer interaction.

By partnering with me, we’ll deliver an extraordinary customer experience while also giving YOU more time, freedom and balance to do what you love!

Investment starts at $4,500 for 3 month duration.

Free resource

Not quite ready for 1:1 support? No worries!

I still want to set you up for success.

Grab your FREE comprehensive course audit!

Get Your Course Back on Track with our FREE Course Audit!

Download your FREE course audit checklist today to:

Spot hidden engagement roadblocks.
Boost student motivation and participation.
Streamline your course for a smoother, more enjoyable experience.

Stop guessing and start improving your course today!